Starting July 5, the Hawai‘i State Department of Labor and Industrial Relations (DLIR) will require Unemployment Insurance (UI) claimants to use Multi-Factor Authentication (MFA) when logging into the UI web portal. The MFA feature adds an extra layer of security to the existing fraud detection and prevention measures.

All claimants using the portal will be prompted to enter a verification code in order to proceed. The code is valid for 10 minutes. For claimants with existing accounts, the verification code will go to their email address on file by default. Existing claimants will have the option to change this default, to send the code to a mobile phone.

New claimants creating accounts will have the ability to designate sending their code to either an email address or a mobile phone.

The same mobile phone number can be used for multiple unemployment accounts.