May 21, 2025

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West Hawai‘i Residents May Experience Temporary 911 Outage Due to Hawaiian Telecom Maintenance

November 21, 2024 at 4:55 am tdemartini
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Hawaiian Telcom will be conducting scheduled maintenance, which may affect 911 service starting at 11:59 p.m. today. The outage is anticipated to take up to 60 minutes.

During this time, the public should follow the following steps in case of an emergency:

  • Try calling 911 first.
  • If unable to reach 911, please call the police department non-emergency line at (808) 935-3311 or fire department at (808) 961-8336.
  • If you are in close proximity to either the Kona or Nā‘ālehu district police stations, please call the district station number; Kona (808) 326-4646 ext. 253 or Nā‘ālehu (808) 939-2520.
  • If you are still unable to get through, please proceed to the nearest police station, fire station or designated police post (listed below) for assistance.

 

Officers will be posted at the locations listed below during the outage and can be contacted for assistance:

Kona District:

  • Route 190 and entrance to Makani Golf Club, 71-1420 Hawaii Belt Road, Kailua-Kona
  • Intersection of Route 190 and Kaiminani Drive
  • Intersection of Queen Kaahumanu Highway and Kahilihili Street/Kaiminani Drive
  • Intersection of Route 11 Hawaii Belt Road and Lako Street
  • Route 180 at the entrance to Kona Imin Center, 76-5877 Old Government Road, Holualoa
  • Intersection of Alii Highway and Kamehameha III Road
  • Intersection of Route 11 Hawaii Belt Road and Nahenahe Loop
  • Intersection of Route 11 Hawaii Belt Road and Napoopoo Road
  • Intersection of Route 11 Hawaii Belt Road and Middle Keei Road
  • Intersection of Route 11 and Milolii Road

Ka‘ū District:

  • Intersection of Route 11 and South Point Road
  • Ka’u District Gym, 96-1219 Kamani Street, Pahala

 

For more information on how to use 911 or contact the Hawai‘i Police Department, please visit: Hawaii Police Department – 911 Information.

 

HPD Photo

Tags: 911, Hawaiian Telecom, police dispatch
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