Hawaiian Airlines has transitioned to the same Sabre passenger service system (PSS) used by Alaska Airlines.
The combined company’s shared PSS serves as the central reservation technology that connects the digital tools and programs used by guests and employees.
Guests can now manage their entire journey via a single Alaska Hawaiian mobile app, with the option to select either an Alaska Airlines or Hawaiian Airlines theme for the app’s look and feel. The combined app offers better performance and simplified trip management, a single record locator for travel on either brand, as well as convenient self-service features, including:
- Canceling or changing a flight, including switching to an earlier or later flight on the same day.
- Using Apple Pay.
- Adding a lap child on domestic flights.
- Sharing a boarding pass.
- Using cash or points to book flights on over 30 airline partners, including oneworld alliance members, via the combined app, on alaskaair.com or hawaiianairlines.com.
- Pre-ordering First Class meals on Hawaiian Airlines, starting in May.
- Enrolling in TSA Touchless ID with Atmos Rewards membership and a known traveler number (KTN) and valid passport to gain access to expedited security lines at select airports.
While Alaska and Hawaiian are maintaining their unique brand experiences, all flights now carry the “AS” code assigned by the International Air Transport Association (IATA).
Travelers will continue to be able to clearly select and book Hawaiian Airlines flights – now denoted as Operated by Alaska as Hawaiian Airlines. Gate and onboard announcements will continue to welcome guests to their Alaska Airlines or Hawaiian Airlines flight, depending on the brand and experience they are flying.
The transition to a unified PSS marks a key milestone in Alaska Air Group’s Alaska Accelerate strategic plan to deliver on the combined airline’s vision of connecting guests to the world with a remarkable travel experience rooted in safety, care and performance.
AP Photo