Hawaiian Electric will apply $2 million in bill credits for customers who had difficulty paying their electric bill during the COVID-19 pandemic. The Kokua Fund Bill Credit Program will automatically provide a one-time credit of $90 to to 22,000 to qualifying residential and business customers who struggled to pay their electric bill.  Eligible customers will receive a credit on their February bills. Notification will be done by email or phone

The Kokua Fund bill credit uses funds from company shareholders to help Hawaiian Electric residential and business customers on O‘ahu, Hawai‘i Island and in Maui County with qualifying balances. Not every customer will qualify for the credits, which are meant to supplement other pandemic-related financial assistance programs. Those programs include the O‘ahu Homeowner Assistance Fund, which is available now, and similar programs that will soon be available for Maui County and Hawai‘i Island residents.

Customers should note the following:

• The credits will be automatically applied to past-due balances for about 22,000 active residential and business accounts that were at least 30 days past due as of Dec. 31, 2021, with a minimum current past-due balance of at least $200.

• This is a one-time credit.

• For accounts that meet these criteria, the credit will appear as a line item labeled “Kokua Fund Credit” and will be posted by Jan. 31, 2022. It will appear on statements that arrive in February and will also be available immediately online through the Online Customer Service Center.

For more information visit hawaiianelectric.com/kokuafund.